Just for fun. This is a text message I sent to my guest services team at the Glen Eyrie Conference Center on a snowy day in December 2014 Dear little children, Rudolph suggests that today is a nice pair of denim jeans day. In an attempt to confirm the sentiment I have spoken with Frosty. … Continue reading Jeans at Work?
Some time ago I was pondering the meaning of “2nd mile service”. It is a bit of a mantra in customer service circles. Companies are promising 2nd mile service. Employees are going to go the extra mile. It is used to express a desire to serve people, to exceed expectations, to express excellence in hospitality. … Continue reading wait a second mile service